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Core concepts Claims and decisions
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Core concepts

Claims and decisions

A claim asks for a remedy. Only the decision authority named in the accepted policy can approve it.

File against an exact purchase#

An authenticated buyer or authorized claimant must identify the purchase, claim reason, requested amount and evidence. The policy determines the filing deadline and evidence requirements.

The public example shows a fictional API result failure. The saved workspace enforces its own claim deadline and stores private test evidence; the owner plays the reviewer. Neither view evaluates the truth of real external evidence. A missing log alone is not proof of non-delivery.

Bind the decision#

A real decision must authenticate the permitted adjudicator and bind the purchase, claim, policy version, approved amount, beneficiary, decision time and one-time consumption identifier. A decision is not unrestricted debit authority.

Keep the states separate#

RecordPossible states
PurchaseOffered, accepted, settlement pending, protection active, closed.
ClaimNot filed, under review, approved, rejected.
PayoutUnpaid, partially paid, paid.
ObligationOutstanding, partially recovered, recovered.

A claim can be approved while its payout is unpaid. Closing the filing window must not erase an existing unpaid award.

Rejection and delayed settlement#

In the rejected scenario, the fictional evidence records delivery within the deadline, so there is no award. In the delayed-settlement scenario, protection does not activate and a claim cannot progress.

API availability#

The saved workspace supports authenticated claim and decision operations on the sandbox host. The API reference links its manifest and lists the public documentation resources. Workspace controls save private fictional records; the public walkthrough only explains the flow.

Cleard · Commercial relationships for open commerce.Preview / Claims and decisions

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